Return Policy

All returns must be approved through Returns Department.

Unauthorized returns will not be accepted or returned. Please contact your sales rep or our Returns Department at returns@loswholesale.com or by calling 1-(800) 866-6118 for a Return Authorization (RA) number and proper instructions.

RA numbers are only valid for two (2) weeks.

Write RA number clearly on exterior shipping container. NOT on product packaging. All returns must be in resalable condition.

All returns must be made within 30 days of receipt.

All returns, including refused shipments without notification to our Returns Department, are subject up to a 25% restocking fee.

Any order cancelled after being released to the warehouse for processing may be subject to restocking fee.

No credit will be given or replacements shipped until goods being returned are back into LOS Wholesale's possession, unless otherwise noted.

It may take up to 14 days, after receipt of product, to process your return. Credit(s) will be issued according to the method of payment in which the order was placed. We will notify you once your return has been processed.

Original shipping charges will not be refunded, unless otherwise noted.

All ammunition sales are final; therefore no returns will be accepted.

We do not repair or make adjustments on used merchandise. Any merchandise found to be defective after use is subject to factory warranty and should be returned to manufacturer.

Any products that are subject to pending or implemented restrictions due to Federal, State, or Local regulations/legislation are not eligible for return.

Firearm Sales

All sales of firearms and serialized items are FINAL and returns, refunds, or exchanges are NOT ACCEPTED. Once a firearm is transferred to a customer's name, LOS Wholesale will not accept a return or exchange under any circumstance.

NFA Sales

We are unable to process cancellations, returns, or refunds for NFA items once you have started the ATF Form 4 paperwork. Any returned NFA item will be subject to a $50.00 restocking fee.

Firearm Defects

If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the manufacturer directly for replacement or repair. It is the customer's responsibility to fully inspect the firearm/serialized item at their selected FFL PRIOR to accepting it into their possession. Please take your time to inspect all firearms/serialized items thoroughly BEFORE proceeding with the transfer. Once a firearm/serialized item is transferred to you it is considered used, even if unfired.

Customer Service

If an incorrect web description or other quality issues are discovered by the customer upon inspection of the firearms/serialized items at their selected FFL PRIOR to executing the transfer, please contact LOS Wholesale at 1-(800) 866-6118 to arrange for a return label and initiate a refund or item exchange.

Warranty

All new firearms are shipped in the original manufacturer's box, with applicable warranty, magazine(s), and accessories. By purchasing a firearm, you agree that upon discovering a defect in your transferred firearm, you will work with the manufacturer for replacement or repair per their warranty policy. Contact the original manufacturer for warranty information.

FFL Dealer Verification

It is the responsibility of the customer to validate that the selected FFL is in business, will perform the required background check, and will legally transfer the firearm to the customer. A restocking fee of $50.00 per order and applicable shipping cost will be charged for all orders refused or not accepted by the transferring dealer and returned to LOS Wholesale for any reason.

Regulations

By ordering a firearm or serialized item, you certify that you are the actual transferee/buyer of the item, are of legal age, and satisfy all federal, state, and local requirements. All firearms and serialized items are sold and shipped in accordance with existing federal, state, and local laws. Under U.S. Federal Law, you must be 18 years of age or older to purchase rifles and shotguns, and at least 21 years of age to purchase handguns and receivers. State age requirements may differ. While we strive to provide accurate and up to date information, laws are subject to change.

It is the dealer, the retailer, and your responsibility to fully understand the laws in your area. Please check your local and state regulations before ordering.

Damages and Shortages

If you receive a shipment with visible damage, it MUST be noted on the Bill Of Lading and/or Freight bill. Please contact your sales rep or our Returns Department within 24 hours of receipt. Please include your invoice number, stock number(s) of damaged goods, quantity of damaged goods, pictures of all damages, and Bill of Lading with notes from driver stating the damages.

If you receive a shipment with concealed damage, the recipient must contact the carrier and have the proper notations made on the Bill of Lading and/or Freight Bill. All concealed damages must be reported to LOS Wholesale within 7 days of receipt. After 7 days, LOS Wholesale is no longer liable and/or responsible.

All shortages must be reported to LOS Wholesale within 7 days of receipt. After 7 days, LOS Wholesale is no longer liable and/or responsible.